Terms of Service

1. The Service

SAGEO measures how AI assistants and search engines (such as ChatGPT, Gemini, Perplexity, Claude and Google AI Overviews) describe and recommend a company, and improves that visibility. Depending on the plan, the Service includes a free brief, full reports, re-measurements, recommendations, and work carried out by our AI agents and our staff: pages and texts, listings, outreach and similar tasks.

The Service is for businesses. It is not offered to consumers, and you must be at least 18 years old to use it.

Reports are built from answers that third-party AI systems give at the time we ask. Those answers change often, can differ between users, locations and sessions, and can be wrong. Our figures describe what we observed under the method stated in each report; they are not a promise of what any engine will say later.

2. Access and sign-in

We sign you in with a link sent to your e-mail. A brief and reports about a company are shown only to people with a confirmed e-mail address on that company's domain, or to people we have granted access. Keep your sign-in link private: anyone who has it can act as you. Tell us at once at hello@sageo.pro if you think it has been exposed, and we will revoke it.

You are responsible for what is done through your access and for keeping the people you add up to date.

3. Plans, billing and renewal

• Prices. Prices are in US dollars and shown before you pay. They do not include taxes that apply to you.
• Payment. Payments are processed by AllPay, our payment provider. Card details go directly to AllPay and are never stored by us. The charge and receipt are issued by Inream.
• Monthly subscriptions. Report and support plans are billed monthly in advance and renew automatically each month on the stored card until cancelled.
• 90-day plans. Specialist, Director and Full House plans are billed monthly in advance for three months. After the third paid month the plan continues as the support plan named on the plan page, at its stated price, unless you cancel. We remind you before the change.
• Cancelling. You can cancel at any time from the chat or by writing to hello@sageo.pro. Cancelling stops the next renewal; the plan keeps working until the end of the period already paid.
• Failed payments. If a renewal fails, we let you know and may pause paid work until payment succeeds.
• Price changes. We give at least 30 days' notice by e-mail before a new price applies to a running plan. The change takes effect at the next renewal after that notice.

4. No refunds

Payments are non-refundable, including for partly used periods, except where the law that applies to you requires otherwise. Where we fail to meet the performance guarantee below, the remedy is set out in that section. If we charge you in error, we reverse the charge.

5. Performance guarantee

On plans priced from $2,000 a month, we offer this guarantee: +30% qualified traffic from AI answers within 90 days, or we continue working at no charge until the target is reached.+30% may be increased due to the chosen plan or our estimation.

• Targets in writing. The guarantee applies only to targets we agree with you in writing before your first payment for the plan: the starting level, the pages that count, and how visits are measured.
• Qualified traffic means visits referred from AI answers to your product, pricing, comparison and sign-up pages, measured with the analytics setup we agree on.
• Conditions. The plan is paid for three consecutive months, and you provide the access, approvals and information we need within a reasonable time (normally five business days).
• Remedy. If the agreed target is not met by the end of the 90 days, we keep doing the plan's work without charge until it is. This is the only remedy under the guarantee; it does not create a right to a refund.

6. Your part

• Give us accurate information about your company and products. You are responsible for the factual claims we publish on your behalf once you have approved them.
• Where the work requires it, give us the access we ask for (for example to your website, content system or profiles on third-party platforms). You authorise us to use that access to do the agreed work.
• We follow the rules of the platforms we work on. We do not post fake reviews, buy reviews, hide who we are working for, or engage in link schemes, and we may decline tasks that would break platform rules or the law.
• You grant us a licence to use the materials you give us (texts, logos, product data) to provide the Service.

7. Acceptable use

You may not: use the Service to analyse a company you are not authorised to act for in order to obtain its non-public data; copy, scrape, resell or build a competing product from the Service or its outputs; interfere with or probe its security; use it for anything unlawful, misleading or infringing; or share access with people outside your company without our consent.

8. Ownership

The Service, our software, methods, templates and the SAGEO name remain ours. Texts, pages and other deliverables we create specifically for you become yours once the period in which they were produced is paid; you may use them without restriction. We keep the right to reuse general know-how and to use aggregated, anonymised measurements — for example, category benchmarks that do not identify your non-public data.

9. Confidentiality

Each party keeps the other's non-public information confidential and uses it only for the Service. This does not cover information that is public, already known to the receiving party, or required to be disclosed by law. How we handle personal data is described in our Privacy Policy.

10. Disclaimers

Except for the guarantee in section 5, the Service is provided “as is”. We do not control AI assistants, search engines or third-party platforms, and we do not warrant any particular ranking, mention, citation, traffic or revenue. Parts of reports and texts are drafted by AI models; we review them, but they may still contain errors, and you should check anything you rely on for a business decision.

11. Limitation of liability

To the extent the law allows: neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data or goodwill; and our total liability arising from the Service in any twelve months is limited to the fees you paid us in the three months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud.

You will compensate us for third-party claims arising from content or instructions you provided, or from your breach of these terms.

12. Suspension and termination

We may suspend or end access if you seriously breach these terms, do not pay, or use the Service in a way that risks harm to others or to us. Where possible we will tell you first and give you a chance to fix the problem. Sections 4, 8, 9, 10, 11 and 13 continue after termination.

13. Law and disputes

These terms are governed by the laws of the State of Israel. The competent courts of Tel Aviv-Jaffa have exclusive jurisdiction over any dispute arising from them. Before going to court, we both agree to try to settle the matter in good faith by e-mail for 30 days.

14. General

• Changes. We may update these terms. We will e-mail account holders about material changes at least 14 days before they take effect; continued use after that means you accept them.
• Notices are given by e-mail: ours to the address on your account, yours to hello@sageo.pro.
• Order of documents. A separate written agreement signed by both parties prevails over these terms where they conflict.
• Neither party is liable for delays caused by events beyond its reasonable control. You may not transfer these terms without our consent; we may transfer them to a successor of the Service. If a provision is unenforceable, the rest remains in force.

Questions: hello@sageo.pro.